Terms and Conditions (GTC)

I stand for transparency with my coaching. So that the individual coaching services can run completely satisfactorily and smoothly for both sides, I publish my general terms and conditions. These correspond to the code of the professional association for coaches, trainers and consultants - BDVT e.V.

Scope of Work

  1. The provider is the coach and trainer Julia von Winterfeldt, Zippelhaus 4, 20457 Hamburg, Germany, email: julia@soulword.de Website: www.juliavonwinterfeldt.com henceforth called "Coach" and employed by SOULWORX GmbH.

  2. Client / client / trainee / coachee (hereinafter referred to as “client”) is any natural or legal person who enters into a legal transaction with the coach.

  3. These general terms and conditions (GTC) apply to all contracts concluded between the coach and a client. Any general terms and conditions of the client are not part of the contract. The general terms and conditions accepted by both contractual partners regulate the terms and conditions between the coach and the client as a service contract within the meaning of §§ 611 ff BGB, unless otherwise agreed in writing between the contractual parties.

Conclusion and Expiry of a Contract 

  1. The explained and presented services for coaching offers and advice on the coach's website do not constitute a legally binding offer, but merely an invitation to order.

  2. There is no right to conclude a contract. The coach is entitled to reject a service contract without giving reasons if the necessary relationship of trust cannot be expected, if she cannot or is not allowed to coach and advise due to her specialization or for legal reasons, or if there are reasons that cause her to have a conflict of conscience. In this case, the coach's fee claim for the services incurred up to the refused consultation is retained.

  3. The conditions agreed in the offer apply. Additional services must be paid for separately. The contract is concluded when the client accepts the general offer of the coach, advice in professional and private decision-making situations (coaching). This includes exercises on purpose and vocation, self-awareness and cognitive restructuring.

  4. The offer is made in text form by e-mail (PDF document) and is non-binding and free of charge for the client.

  5. The client accepts the agreements and conditions mentioned in the offer. The coach confirms the order approval by email (PDF document with order confirmation). The coach begins with the consulting activity.

Content of the Service Contract

  1. The coach provides her services to the client in such a way that they apply their knowledge and skills for coaching, training and prevention. The coach is entitled to use the methods that correspond to the presumed will of the client, provided that the client does not make a decision on this.

  2. A subjectively expected success of the client cannot be promised or guaranteed. The subject of the contract is therefore the provision of the agreed coaching or training service, not the achievement of a specific goal for the client.

  3. If the client refuses to use such conversations, measures or relaxation procedures and wants to be coached / trained exclusively according to scientifically recognized methods, (s)he must explain this to the coach.

Legal Framework for the Coach

  1. Coaching and training are not psychotherapy and are not a substitute for psychotherapy. The client bears full responsibility for his / her actions during the entire coaching or training process, both during and outside of the coaching appointments. Participation in coaching or training requires normal mental and physical resilience.

  2. Coaching and training are expressly not practicing medicine, so the coach is not allowed to diagnose, cure or alleviate any illnesses in accordance with HPG Section 1, Paragraph 2. The coach is not allowed to take sick leave and he is not allowed to prescribe medication

Participation of the Client

  1. The client is not obliged to actively participate. In most cases, coaching only makes sense if the client is actively involved. This applies in particular to any information required during the first conversation (so-called "pre-coaching") as a basic requirement for coaching or training, as well as for active participation during the coaching.

  2. The rejection of an advised or necessary medical examination can also determine the continuation of a further consultation in the interests of the client.

  3. The coach is entitled to end the consultation if the trust is no longer given, especially if the client rejects the coaching or training content.

  4. The client also has the right to end the consultation if the trust is no longer given. This must be done in good time - at least one week before the next agreed consultation appointment and in writing.

Coaching Fees

  1. The coach is entitled to a fee for his services. If the fees have not been individually agreed between coach and client, the rates that are listed in the coaches price list apply. All other fee lists or registers do not apply.

  2. The fees are to be paid by the client prior to each appointment, but no later than 5 days after the invoice has been issued without any deductions. Terms of payment, installment payments or special conditions are to be agreed before the start of the coaching or training and recorded in the coaching contract.

  3. In the case of agreed but not taken appointments, the client irrevocably undertakes to pay the cancellation fee in the amount of 100 percent of the appointment fee. The cancellation fee is payable immediately without notice. The above payment obligation does not occur if the client cancels 24 hours before the start of the agreed appointment or is prevented from appearing through no fault of their own, e.g. in the event of an accident. In each of these cases, an alternative date will be agreed. Proof of non-appearance through no fault of your own can be requested from the coach.

  4. Appointments that have to be canceled by the coach will not be billed to the client. In such a case, the client has no claims against the coach. This also does not owe a statement of reasons.

  5. If a coaching appointment is arranged outside the coach's location, appropriate travel and / or, if applicable, accommodation costs will be charged in addition to the fee.

Confidentiality of the Coaching or Training

  1. The coach treats the client's data confidentially and only provides information on the content of the discussions and exercises, as well as their accompanying circumstances and the client's personal circumstances, with the client's express consent. The written form can be dispensed with if the information is provided in the interests of the client and it can be assumed that the client will consent.

  2. Point 7.1 does not apply if the coach is obliged to pass on the data due to legal regulations, for example in the case of criminal offenses, or is obliged to provide information on an official or court order. This also applies to information provided to legal guardians, but not to information provided to (spouses) partners, relatives, family members, colleagues or superiors.

  3. Point 7.1 also does not apply if personal attacks take place against the coach or his professional practice in connection with advice, training and prevention and he can relieve himself by using the correct data or facts.

  4. The coach keeps a record of his performance. The client is entitled to inspect these records; he / she can request the surrender of these records and in this case receives a copy of the information recorded there. Point 7.2 remains unaffected.

  5. If the client requests a detailed protocol of the coaching, the coach will create this for a fee. The fee is based on the actual time required for each documentation and / or recording.

Disagreements

  1. Differences of opinion from the coaching contract and the general terms and conditions should be settled amicably. To this end, it is advisable to present counter-ideas, differing opinions or complaints in writing to the other contracting party.

Final Terms

  1. The law of the Federal Republic of Germany applies without exception between coach and client.

  2. Place of fulfillment and exclusive place of jurisdiction: 20457 Hamburg.

  3. The remaining conditions of these terms and conditions and the validity of the concluded consulting contract remain in effect, even if one of the points listed here is or becomes ineffective in whole or in part. In place of the ineffective point, there is a replacement provision that comes as close as possible to the purpose of the contract or the will of the parties.

Status: January 2022